1. Order Processing & Payment

• All items are subject to stock availability. If an item is unavailable, we’ll contact you with alternative options.
• A full payment is required before processing. Orders ship only once payment has fully cleared.

2. Delivery Area

• We deliver throughout South Africa.
• International shipping requires arrangement by the customer.

3. Delivery Time Estimates

• Delivery times are based on the shipping date, not the order date.
• We aim to dispatch within 5 business days, excluding weekends and public holidays.
• Gauteng: 1–3 working days
• Rest of South Africa: 3+ working days

4. Special Delivery Instructions

Let us know if you have any specific instructions for the delivery team when placing your order.

5. Shipping Costs

• Shipping costs are calculated based on the weight, delivery method, and destination.
• Additional charges may apply for remote areas or oversized items.

6. Damaged or Missing Deliveries

• Report any visible damage upon delivery immediately.
• All complaints must be logged within 7 working days of delivery and include photos and your order number.

Returns Policy​ 

1. Reporting Issues

Please notify us of any issues with your order within 7 working days of receipt. Unfortunately, we cannot accept returns or exchanges after this period.

Standard items may be returned within 7 days in original condition with prior written approval; a 10% handling fee applies (minimum of R50), except where the cancellation is due to a fault on the part of Acemec Safety Shop.

2. Store Credit vs. Refunds

If an item is found to be defective, damaged, or incorrect due to our error, we'll issue you store credit, replacement or a refund (including associated return shipping costs).

Refunds will incur a R50 administration fee,  except where the cancellation is due to a fault on the part of Safety Signs & Equipment (Pty) Ltd.

3. Handling Fees

Returned items are subject to a 10% handling fee, with a minimum charge of R50, except where the cancellation is due to a fault on the part of Safety Signs & Equipment (Pty) Ltd.

4. Eligibility for Returns

Products must be returned unused, in their original packaging, and in the same condition as when received.

Custom-made items and special buy-ins are non-returnable once you’ve approved the design, specification, or purchase.

5. Customer Order Errors

If the return is due to an error in ordering by the customer, the return shipping fee will be deducted from your store credit.

6. Damaged or Incorrect Items

We cover return shipping costs—and provide full credit or replacement—if the product was damaged in transit or incorrectly supplied by us.

7. How to Return an Item

To initiate a return, please contact us within 7 working days at:

Email: 

Phone: 

Please include your order number and photos (if applicable) in your message.